Privacy Policy and Data Deletion

1. Who is responsible

The service is provided by Escorcia Software Solutions LLC, a limited liability company incorporated under the laws of the United States of America, with registered office at 30 N Gould St Ste N, Sheridan, WY 82801, USA, operating under the trade name “MiTallerMecánico”. Privacy contact: soporte@mitallermecanico.com.

2. Two different roles: your data and your customers' data

• Your account data (you as a user or workshop owner): we process it as data controllers.

• Your workshop's customers' data (names, phone numbers, emails, vehicles, jobs and payments): the workshop is the controller, as it decides what is recorded and for what purpose. MiTallerMecánico acts as a data processor: we store and process it only to provide the service to the workshop and according to its instructions. We do not use it for our own purposes or sell it.

3. Data we process

• Account: name, email, phone and workshop details (logo, address, country, currency, tax identification).

• Workshop operation: customers, vehicles (make, model, year, license plate, VIN and mileage), repair orders, vehicle inventory at check-in, photos, signatures, quotes, spare parts, sales, expenses, cash register, employees, commissions and reports that you or your team enter.

• Tracking page: each order can have a link or QR code so the customer can see the status of their vehicle. It shows only what is necessary for that tracking.

• Technical data: device type, language, notification identifier and security logs.

• Subscription payments: they are processed by payment processors and app stores; we do not store your card details.

• Advertising measurement (app): installation and usage metrics for our campaigns, only according to your phone's tracking permission.

4. What we use it for

• To provide the service and synchronize your data across devices.

• To send the notices that the workshop enables: notifications, automatic emails and WhatsApp notices to its customers (order status, quotes, receipts, reminders) and to the owner.

• Support, security, fraud prevention and legal compliance.

• To bill the subscription and improve the product.

The primary purposes, necessary to provide the service, are the first three. The secondary purposes are advertising measurement and emails about news from MiTallerMecánico: you can refuse them without losing the service (by denying your phone's tracking permission or writing to us at soporte@mitallermecanico.com to stop receiving news emails).

Legal bases: we process your data to perform the service contract with you; with your consent for advertising measurement; for legitimate interest in security, fraud prevention and product improvement; and to comply with legal obligations, such as tax obligations.

5. Artificial intelligence

The help assistant uses a third-party artificial intelligence service that processes the questions you type. Its answers may contain errors and are not professional advice. We do not use your workshop's data or your customers' data to train artificial intelligence models.

6. With whom we share data

Only with providers we need in order to provide the service, under confidentiality obligations and only with the data necessary for their task:

• Cloud database and storage provider.
• Website and application hosting.
• Email sending and notice automation.
• WhatsApp messaging and its connection provider.
• The assistant's artificial intelligence service.
• Payment processors and app stores.
• Push notifications.
• Advertising measurement (with your permission).

We may also disclose data to an authority when the law requires it, and if the company merges, is sold or changes ownership, the data would pass to the new company with the same protections of this policy (we would notify you beforehand). We do not sell or rent personal data. You can request the detailed list of providers by writing to soporte@mitallermecanico.com.

7. International transfers

Some of these providers are located outside your country, including the United States and other countries. By using the service, your data may be processed there. We choose providers with recognized security measures and require them to protect the information.

8. Emails to the workshop's customers

The workshop decides whether to enable automatic emails and declares that it has the permission or legal basis to write to its customers. Every email includes a link to stop receiving them; unsubscribing is immediate. Replies to those emails go directly to the workshop.

9. WhatsApp notices to the workshop's customers

If the workshop enables WhatsApp notices, we send on its behalf informational messages about its orders, quotes, payments and deliveries, from a MiTallerMecánico number. They are only sent to customers who agreed to receive them: the workshop records that consent in the app and declares that it obtained it. They are never used for advertising.

To send them we use only what each notice needs: phone number, customer's first name and the order details (vehicle, status, number, amount or date), in addition to the workshop's name and phone number. Never internal diagnoses or private notes. That data passes through the WhatsApp platform and our connection provider, which may process it outside your country.

The customer can stop receiving notices at any time by asking their workshop or writing to us at soporte@mitallermecanico.com; they can also block the number on WhatsApp.

10. Local storage and cookies

• Necessary: they keep your session, your preferences, the language and a local copy to work offline. Without them the app does not work; they do not require consent.

• On the website we do not use analytics or advertising cookies. In the app, your phone's system asks for your permission before any advertising tracking.

11. How long we keep data

• While your account is active.
• When you request deletion from the app: 30-day grace period to change your mind, after which everything is deleted.
• Payment records: for the time required by tax and accounting laws.
• Security logs: the minimum necessary.
• Our infrastructure provider keeps technical copies of the database to recover it in case of failures, which renew themselves automatically.

12. Security

Data travels encrypted, each workshop can only access its own information through access controls in the database, and sensitive actions require a PIN. No system is 100% secure: if an incident affecting your data occurs, we will notify you as required by law. If it affects the data of a workshop's customers, we will notify the workshop without undue delay and no later than within 72 hours of confirming it.

13. Your rights

You can request access, correction, deletion, portability, objection or withdraw your consent by writing to soporte@mitallermecanico.com. We respond within a maximum of 30 days. To assist you we may ask you to confirm your identity from your account's email address.

In Mexico these are your ARCO rights (Access, Rectification, Cancellation and Objection); in other countries they may have another name, but we handle them the same way. If you are not satisfied with our response, you can contact the data protection authority of your country.

If you are a customer of a workshop, contact that workshop first, as it is the controller of your data; we will help it handle your request.

15. Countries where we do not provide the service

As a United States company, we do not provide the service in countries or regions subject to sanctions of that country (for example, Cuba). If we close an account for this reason, we notify beforehand, offer a copy of the data and then delete it.

16. Minors

MiTallerMecánico is a professional tool for people over 18 years of age. We do not knowingly collect data from minors.

17. Changes to this policy

If we change it in a material way, we will notify you in the application or by email before it takes effect.

18. Contact

🏛️ Escorcia Software Solutions LLC
📍 30 N Gould St Ste N, Sheridan, WY 82801, USA
📧 soporte@mitallermecanico.com
📱 WhatsApp: +58 424-2339856
🌐 mitallermecanico.com